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This is a high-paying opportunity for an experienced Senior Director of Implementation Management in UAE.

Job Title: Senior Director of Implementation Management

The Role:

We are seeking a Senior Director of Implementation Management to lead a global team responsible for onboarding clients and ensuring a seamless experience with a SaaS-based solution. This critical role will drive customer satisfaction and value realization through strategic leadership, effective project delivery, and continuous process improvement.

The ideal candidate is an experienced leader with a proven track record in managing enterprise-level software delivery projects for financial institutions, alongside repeatable SaaS onboarding projects.

Key Responsibilities:

• Leadership: Lead and mentor a team of project managers and implementation consultants, ensuring successful execution of client onboarding projects.
• Client Engagement: Act as an executive sponsor on projects, working closely with clients and internal teams to define deliverables and manage expectations throughout the project lifecycle.
• Team Management: Build and develop a high-performing team, providing guidance on methodologies, best practices, and client relationship management.
• Resource Allocation: Manage resource planning and capacity to optimize project delivery efficiency.
• Risk Management: Identify and mitigate project risks, escalate issues, and ensure successful project outcomes and client satisfaction.
• Process Improvement: Continuously assess and enhance project management processes and tools to improve scalability, efficiency, and quality.
• Stakeholder Communication: Drive effective communication across cross-functional teams, senior leadership, and clients for project success.
• Performance Monitoring: Monitor KPIs and SLAs, provide status updates, and ensure accountability for project milestones.

What We’re Looking For:

• 10+ years of experience leading Implementation, Professional Services, Customer Success, or Technical Account Management teams within SaaS or fast-paced environments.
• Bachelor's degree in Business Administration, Project Management, or related field.
• Strong leadership skills with experience managing and developing high-performing teams.
• Data-driven approach to performance metrics and optimization.
• Experience managing enterprise-level projects (>$1M) and smaller repeatable projects (<$100k).
• Proven expertise in writing and negotiating Statements of Work.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with a problem-solving mindset to address complex challenges.

What You’ll Get:

• Competitive base salary: $180,000 - $200,000 (plus bonus)
• Medical, dental, and vision benefits
• Flexible PTO and work-from-home policy
• 401(k) plan
• Home office stipend, gym/Wi-Fi reimbursement, and education assistance
• Parental leave and Employee Assistance Program

Have a candidate who meets these qualifications? Don’t miss this opportunity! Submit their CV today!